Customer service is a business imperative, one that both grounds, and reflects on, everything that a company does. But beyond the strategy, it is also – in its purest form – a one-to-one proposition. That’s where the relationship is nurtured. In the smallest of gestures before, during and after a transaction … and built brick by brick in each communication, in each response and in every solution.
70% of best-in-class companies use customer feedback to guide decision-making.
Services
Culture Sculpting
Connecting With Customers
Take your customer service off auto pilot and instead have real conversations that generate lifelong customer relationships. It’s about consistent interaction. Learn how to identify what matters most to your customer and make every communication at every point of interaction unforgettable.
Customer Experience Positioning
Done right, customer service is not just another corporate cost center – it’s the foundation for a company’s ongoing success. Learn how to create uncompromising customer engagements and, in the process, get a better understanding of how to use the service experience to monetize crucial customer interactions.
Leadership Positioning
Where does respect for the customer live in your organization? It’s starts with the company’s mission, vision and the attitude of its leadership. Learn how a service-driven culture can be awakened from the top down by defining who you are, facing your challenges, declaring your aspirations and taking the actions necessary to make everyone in your company the customer service leaders they need to be.
Service Intentions to Reality
Being exceptional starts with being “unreasonable” – always expecting more, moving beyond the ordinary, expanding beyond what you believe is your maximum capacity, and only being comfortable when you’re out of your comfort zone. Now is the time to start planting the seeds to the extraordinary service future you envision, as an individual and as a team.
Services
Culture Sculpting
Connecting With Customers
Take your customer service off auto pilot and instead have real conversations that generate lifelong customer relationships. It’s about consistent interaction. Learn how to identify what matters most to your customer and make every communication at every point of interaction unforgettable.
Customer Experience Positioning
Done right, customer service is not just another corporate cost center – it’s the foundation for a company’s ongoing success. Learn how to create uncompromising customer engagements and, in the process, get a better understanding of how to use the service experience to monetize crucial customer interactions.
Leadership Positioning
Where does respect for the customer live in your organization? It’s starts with the company’s mission, vision and the attitude of its leadership. Learn how a service-driven culture can be awakened from the top down by defining who you are, facing your challenges, declaring your aspirations and taking the actions necessary to make everyone in your company the customer service leaders they need to be.
Service Intentions to Reality
Being exceptional starts with being “unreasonable” – always expecting more, moving beyond the ordinary, expanding beyond what you believe is your maximum capacity, and only being comfortable when you’re out of your comfort zone. Now is the time to start planting the seeds to the extraordinary service future you envision, as an individual and as a team.
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Building Relationships
